Data Incident


Colorado Bankers Life Insurance Company Notified Employees, Producers, Advisors, and Policyholders of Security Incident

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Colorado Bankers Life Insurance Company ("CBLife") values the relationship it has with its employees, producers, advisors, and policyholders and understands the importance of protecting personal information. This notice relates to information of some of its employees, producers, advisors, and policyholders.

On June 20, 2018, CBLife completed its investigation of a data security incident that involved a targeted phishing attack that compromised some of its employees’ cloud-based email accounts. Upon discovery, CBLife secured employee email accounts, changed account settings to enhance security, and engaged a leading cyber security firm to assist with the investigation. CBLife undertook comprehensive review of the emails and attachments in the email accounts and determined that personal information existed pertaining to CBLife employees, producers, advisors, and policyholders. This information varies among individuals, but includes names along with one or more of the following: Social Security number, driver’s license number, passport number, financial information, financial account numbers, medical information, and online account credentials. CBLife is working to identify addresses for the potentially individuals affected. The investigation confirmed that CBLife’s internal network and systems were not affected.

To date, CBLife is not aware of any misuse of the information or any other criminal activity as a result of the phishing attack. However, out of an abundance of caution, CBLife will begin mailing letters to the potentially affected individuals on August 3, 2018, and CBLife has established a dedicated call center to answer any questions. If you believe you may be affected by this incident but did not receive a letter by August 18, 2018, call 866-778-1149, Monday through Friday, between 9:00 am and 9:00 pm Eastern Time.

To help prevent a similar incident from occurring in the future, CBLife has provided extensive training to its employees regarding phishing emails and other cybersecurity issues. In addition, CBLife has enhanced existing security measures by implementing multi-factor authentication for email.


MORE INFORMATION ON WAYS TO PROTECT YOURSELF


CBLife recommends that you remain vigilant for incidents of fraud or identity theft by reviewing your account statements and free credit reports for any unauthorized activity. You may obtain a copy of your credit report, free of charge, once every 12 months from each of the three nationwide credit reporting companies. To order your annual free credit report, please visit www.annualcreditreport.com or call toll free at 1-877-322-8228. Contact information for the three nationwide credit reporting companies is as follows:


If you believe you are the victim of identity theft or have reason to believe your personal information has been misused, you should immediately contact the Federal Trade Commission and/or the Attorney General’s office in your state. You can obtain information from these sources about steps an individual can take to avoid identity theft as well as information about fraud alerts and security freezes. You should also contact your local law enforcement authorities and file a police report. Obtain a copy of the police report in case you are asked to provide copies to creditors to correct your records. Contact information for the Federal Trade Commission is as follows:

Federal Trade Commission, Consumer Response Center, 600 Pennsylvania Avenue, NW Washington, DC 20580, www.ftc.gov/idtheft,
1-877-IDTHEFT (438-4338)

If you are a resident of Connecticut, Maryland, Massachusetts, North Carolina or Rhode Island you may contact and obtain information from your state attorney general at:

Connecticut Attorney General’s Office, 55 Elm Street, Hartford, CT 06106, www.ct.gov/ag, 1-860-808-5318

Maryland Attorney General’s Office, 200 St. Paul Place, Baltimore, MD 21202 www.oag.state.md.us, 1-888-743-0023 (toll free when calling within Maryland) 1-410-576-6300 (for calls originating outside Maryland)

Massachusetts Office of the Attorney General, One Ashburton Place, Boston, MA 02108, www.mass.gov/ago/contact-us.html, 1-617-727-8400,

North Carolina Attorney General’s Office, 9001 Mail Service Center, Raleigh, NC 27699, www.ncdoj.gov, 1-919-716-6400 or toll free at 1-877-566-7226

Rhode Island Attorney General’s Office, 150 South Main Street, Providence, RI 02903, www.riag.ri.gov, 401-274-4400

If you are a resident of Rhode Island, note that pursuant to Rhode Island law, you have the right to file and obtain a copy of any police report.

If you are a resident of West Virginia, you have the right to ask that nationwide consumer reporting agencies place "fraud alerts" in your file to let potential creditors and others know that you may be a victim of identity theft, as described above. You also have a right to place a security freeze on your credit report, as described above.

Fraud Alerts: There are two types of fraud alerts you can place on your credit report to put your creditors on notice that you may be a victim of fraud—an initial alert and an extended alert. You may ask that an initial fraud alert be placed on your credit report if you suspect you have been, or are about to be, a victim of identity theft. An initial fraud alert stays on your credit report for at least 90 days. You may have an extended alert placed on your credit report if you have already been a victim of identity theft with the appropriate documentary proof. An extended fraud alert stays on your credit report for seven years. You can place a fraud alert on your credit report by contacting any of the three national credit reporting agencies.

Credit Freezes: You may have the right to put a credit freeze, also known as a security freeze, on your credit file, so that no new credit can be opened in your name without the use of a PIN number that is issued to you when you initiate a freeze. A credit freeze is designed to prevent potential credit grantors from accessing your credit report without your consent. If you place a credit freeze, potential creditors and other third parties will not be able to get access to your credit report unless you temporarily lift the freeze. Therefore, using a credit freeze may delay your ability to obtain credit. In addition, you may incur fees to place, lift and/or remove a credit freeze. Credit freeze laws vary from state to state. The cost of placing, temporarily lifting, and removing a credit freeze also varies by state, generally $5 to $20 per action at each credit reporting company. Unlike a fraud alert, you must separately place a credit freeze on your credit file at each credit reporting company. Since the instructions for how to establish a credit freeze differ from state to state, please contact the three major credit reporting companies as specified below to find out more information.

To place a security freeze on your credit report, you must send a written request to each of the three major reporting agencies by regular, certified, or overnight mail at the addresses below:


In order to request a security freeze, you will need to provide the following information:

  • 1.   Your full name (including middle initial as well as Jr., Sr., II, III, etc.)
  • 2.   Social Security number
  • 3.   Date of birth
  • 4.   If you have moved in the past five (5) years, provide the addresses where you have lived over the prior five years
  • 5.   Proof of current address such as a current utility bill or telephone bill
  • 6.   A legible photocopy of a government issued identification card (state driver's license or ID card, military identification, etc.)
  • 7.   If you are a victim of identity theft, include a copy of the police report, investigative report, or complaint to a law enforcement agency concerning identity theft

The credit reporting agencies have three (3) business days after receiving your request to place a security freeze on your credit report. The credit bureaus must also send written confirmation to you within five (5) business days and provide you with a unique personal identification number (“PIN”) or password or both that can be used by you to authorize the removal or lifting of the security freeze.

To lift the security freeze in order to allow a specific entity or individual access to your credit report, you must call or send a written request to the credit reporting agencies by mail and include proper identification (name, address, and Social Security number) and the PIN number or password provided to you when you placed the security freeze as well as the identity of those entities or individuals you would like to receive your credit report or the specific period of time you want the credit report available. The credit reporting agencies have three (3) business days after receiving your request to lift the security freeze for those identified entities or for the specified period of time.

To remove the security freeze, you must send a written request to each of the three credit bureaus by mail and include proper identification (name, address, and Social Security number) and the PIN number or password provided to you when you placed the security freeze. The credit bureaus have three (3) business days after receiving your request to remove the security freeze.

 

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COLORADO BANKERS LIFE INSURANCE COMPANY
2327 Englert Drive
Durham, NC 27713

Mail Payments To:
26624 Network Place
Chicago, IL 60673-1266

303.220.8056

1.800.367.7814

If you need assistance with your policies or programs,
please call us at: 800.367.7814.

Email: Customer Service Department
Claims Department
Billing Department

Colorado Bankers Life Insurance Company is open Monday through Friday 8 AM to 8 PM Eastern Time.

We observe the following holidays:
New Years Day, Dr Martin Luther King Jr Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day following Thanksgiving, Christmas Day and the day following Christmas.